Eterna Luxe Hair – Privacy Policy

Title

Last updated: June 2025

1. General

2. Controller

3. Data We Collect

4. How We Use Your Data

5. Legal Basis

6. Sharing & Disclosure

7. Cookies & Tracking

8. Data Security

9. Data Retention

10. Your Rights

11. Children’s Privacy

12. External Links

13. Changes to This Policy

14. Contact Us

1. general

Eterna Luxe Hair (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit www.eternaluxehair.com (“Site”) or make a purchase from us.

2. controller

THE BEAUTY HIVE 555 FZ-LLC (Free Zone LLC)
Compass Building, Al Shohada Road,
Al Hamra Industrial Zone-FZ,
Ras Al Khaimah, UAE
info@eternaluxehair.com

3. data we collect

Account & Order Details: name, email, phone, shipping/billing address, payment information.

Site Usage: IP address, device type, browser, pages viewed, referral source.

Marketing Data: preferences, consent to receive promotions.

Customer Service: inquiries, feedback, returns.

4. how we use your data

Order fulfillment & delivery (processing payments, shipping, tracking).

Account management (profile creation, password resets).

Customer support (responding to requests).

Marketing communications, only if you opt in.

Site analytics & improvement (enhancing user experience).

Legal compliance (tax, fraud prevention).

5. legal basis

Performance of contract: processing your orders, deliveries, and support.

Consent: sending you marketing emails when you opt in.

Legitimate interests: improving our website, preventing fraud, and ensuring security.

Legal obligation: compliance with UAE regulations.

6. sharing & disclosure

Service providers: couriers, payment processors, IT & marketing partners.

Legal authorities: if required by law or to enforce our Terms.

Business transfers: in the event of a merger or sale, with safeguards for data.

7. cookies & tracking

We use cookies, web beacons, and similar technologies to:

Remember your preferences and cart contents.

Analyze site performance and traffic.

Deliver personalized content and ads.
You may disable cookies in your browser settings, though some features may not function.

8. Data Security
We implement industry-standard measures (encryption, secure servers, access controls) to protect your data. However, no online system is 100% secure; please exercise caution with your account credentials.

 

9. Data Retention
We retain your personal data only as long as necessary to fulfill purposes outlined here or to comply with legal obligations (typically up to 7 years for transactional records).

 

10. Your Rights
Depending on your jurisdiction, you may have the right to:

Access or receive a copy of your data.

Correct or update inaccuracies.

Request deletion or restriction of processing.

Object to marketing communications.

Obtain your data in a portable format.
To exercise these rights, contact us at privacy@eternaluxehair.com. We will respond within 30 days.

 

11. Children’s Privacy
Our Site is not intended for children under 16. We do not knowingly collect data from minors. If you believe we have data for a child, please contact us for removal.

 

12. External Links
Our Site may link to third-party websites. We are not responsible for their privacy practices; please review their policies directly.

 

13. Changes to This Policy
We may update this Privacy Policy periodically. The “Last updated” date will reflect the most recent revision. Continued use of the Site after changes constitutes acceptance.

 

14. Contact Us
For questions or requests, reach out to:
Email: info@eternaluxehair.com
Thank you for trusting Eterna Luxe Hair with your personal data.