1. general

Free shipping across the United Arab Emirates (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah).

For international orders, please refer to our global shipping rates.

2. processing time

All orders are prepared within 24–48 business hours of payment confirmation.

 

Customized or back-ordered items may require up to 72 business hours for processing.

3. delivery estimates

1–3 business days delivery within the UAE, depending on your location.

A tracking number will be sent via email/SMS as soon as your order ships.

4. carrier & tracking

We use premium local couriers (Aramex, Fetchr, DHL Local).

Real-time tracking and delivery notifications included.

5. cut-off time

Orders placed by 2:00 PM GST are eligible for same-day dispatch.

Orders confirmed after the cut-off will be processed on the next business day.

6. delivery attempts

Couriers will make up to 2 delivery attempts.

If you’re unavailable, you may reschedule delivery or collect from the nearest service point.
 

7. delays & exceptions

In the event of external delays (weather, customs, etc.), we will notify you and monitor your shipment until delivery.

If your order has not arrived within 5 business days, please contact our concierge team.